Device Management System + Application Management Platform = Less Mean Time to Repair

In a dog-eat-dog world of competition, businesses cannot afford to slow down even for a moment. It is a 24x7 operational environment and operating devices and programming applications powering the IT infrastructure have to be in top-notch working condition always. For this, it is imperative that they are backed by a powerful device management system or an application management platform. This ensures that the mean time to repair (MTTR) is at a minimum and productive time is not lost due to downtime.

So how does an application management platform or a device management system reduce the mean time to repair? Here’s how:

• By detecting technical glitches early. A device management system keeps tab on the operations of all the devices embedded within a particular network. It carries out regular checks on the functions of the devices and this constant scrutiny ensures that technical snags get detected early and fixed before they burgeon to crippling proportions. This in turn, ensures that the MTTR is less and business operations are least affected by downtime.

• By increasing productive efficiency. Advances in digital and wireless technology have empowered application management platforms and device management systems with the capability to carry out remote monitoring. This ensures that support service providers can immediately detect less-than-optimum levels of performance in systems or devices, investigate the causes behind it, and adopt measures to correct it. Under-performance of a device is almost always a precursor to a deep-seated glitch and so this prompt remedial action ensures that not only the mean time to repair is reduced but also productive efficiency of the business is not hampered.

The above-mentioned benefits of deploying a device management system or an application management platform trigger some more advantages for a business. Reduced mean time to repair decreases operational costs, while increased productivity leads to added revenues for the business. Thus it is not surprising to note that businesses these days are increasingly employing device management systems or application management platforms to monitor their IT infrastructure.

Device Management System - The Basic Facts

The Device Management System or DMS is a reliable and scalable management system which provides efficient and consistent device management for the big amount of service consumptions of video and voice over “IP CPE” devices. The system is provided with qualities of an “Element Management System” or EMS for the configuration of MIB, device monitoring, alarm, fault and event management.

Additionally, this device management system complements the initiated provisioning of the devices for real time firmware upgrade and device configuration through providing asynchronous system. This system is even capable of managing those devices which are deployed behind firewall or NAT routers. Generally, proactive monitoring system is used by the companies to manage the client’s device management system. This proactive monitoring system plays a great role to tune the database server of the device management system.

Areas that can be monitored by the device management system are:

• SNMP monitoring
• Server monitoring
• Monitoring of the storage system
• Application and database monitoring
• Features of a device management system:

Redundant architecture and highly scalable- The DMS system is developed on a couple of redundant, dual servers with joint RAID storage. This load balancing architecture of the device management system has made it highly scalable.

Access of remote devices- The device management system creates efficient and reliable tunnels to permit accessing, controlling, remote device monitoring and configuring remote devices by using SNMP or native interfaces of devices such as Web and Telnet.

Convenient device searching and sorting- The device management system offers an efficient and a convenient device searching and sorting mechanism using the device status, region information of the device, user ID, the firmware versions and the event severity of the device. 

    

So, in case if you are having lock waits for a long time while managing the device, that would be reasonable to monitor it by proactive monitoring under a device management system in order to detach the problem and to define the mean time to repair it.